Shipping Information

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods & Timeframes

Shipping Method Cost Delivery Time Carrier
Standard Shipping $12.95 10-15 business days after shipping DHL or FedEx
Free Shipping Free for orders over $50 15-25 business days after shipping EMS

Note: We ship worldwide, excluding Asia and select remote areas. Delivery times are estimates and may vary based on destination and customs processing.

Returns & Exchanges Policy

At H2owear, we understand that our water athletes and active customers demand performance and precision in every aspect of their experience. Just as our performance swimwear is engineered for excellence, our returns and exchanges process is designed with the same reliability and customer focus.

Quick Summary

  • Return Window: 15 days from delivery date
  • Condition: Items must be unworn, unwashed, with original tags
  • Refund Method: Original payment method
  • Refund Timeframe: 5-10 business days after processing

Eligibility Requirements

To be eligible for a return or exchange, your item must meet the following criteria:

  • Return request made within 15 days of delivery confirmation
  • Item is in original condition: unworn, unwashed, and undamaged
  • All original tags and labels are attached
  • Item is in its original packaging
  • Proof of purchase (order number) is provided

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Aqua Briefs (swim briefs)
  • Cross Strap Unitank (one-piece swimwear)
  • Flirty Swim Skirt w/ Matching Brief
  • Flirty Shorts w/ Built-In Matching Brief
  • Any swimwear with removed hygiene liners or tags

These items are excluded due to their intimate nature and hygiene considerations, similar to industry standards for swimwear and undergarments.

Return & Exchange Process

1Submit Your Request

Within 15 days of receiving your order, contact our customer service team at [email protected] with the following information:

RETURN/EXCHANGE REQUEST TEMPLATE

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear H2owear Customer Service Team,

I would like to request a [return/exchange] for my recent order.

  • Order Number: [Your Order Number]
  • Name: [Your Full Name]
  • Email: [Your Email Address]
  • Phone: [Your Phone Number]
  • Item(s) to Return/Exchange:
    • Product Name: [e.g., Classic Tank]
    • Size: [Size]
    • Color: [Color]
    • Quantity: [Number]
    • Reason: [Please specify reason for return/exchange]
  • Preferred Resolution:
    • [ ] Refund to original payment method
    • [ ] Exchange for [Product Name, Size, Color]
    • [ ] Store credit

I confirm that the item(s) are in original condition: unworn, unwashed, with all tags attached and in original packaging.

Thank you,[Your Name]

2Receive Authorization & Instructions

Within 24-48 hours, our team will:

  • Review your request
  • Send a return authorization email if approved
  • Provide the return shipping address
  • Include your RMA (Return Merchandise Authorization) number

3Ship Your Return

Package your items securely including:

  • Item(s) in original condition with tags
  • Original packaging
  • Copy of your order confirmation or packing slip
  • RMA number clearly visible on the outside of the package

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

4Processing & Resolution

Once we receive your return:

  • We’ll inspect the items within 3-5 business days
  • Process approved returns/exchanges immediately
  • Send confirmation email with resolution details

Refund Information

Refund Timeframe

Refunds are processed within 5-10 business days after we receive and approve your return. The timing depends on your payment method and financial institution:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days to appear on your statement
  • PayPal: 3-5 business days to reflect in your account

What’s Refunded

  • Full item price for eligible returns
  • Original shipping fees (if return is due to our error)
  • Return shipping fees are not refunded unless the return is due to our mistake

Exchange Process

For eligible exchanges:

  • We’ll ship your replacement item once the return is approved
  • No additional shipping charges for size exchanges (same product)
  • For exchanges to different products, price differences will be calculated
  • Exchanges subject to product availability

International Returns

As we ship worldwide (excluding Asia and select remote areas), please note:

  • International customers are responsible for return shipping costs
  • Customs duties and import taxes are non-refundable
  • Return shipping method should include tracking and insurance

Need Assistance?

Our customer service team understands the urgency of active lifestyles and typically responds within 24-48 hours.

Email: [email protected]

Address: 2321 West Virginia Avenue, Albany, US 12203

Focus on your performance in the water – we’ll handle the returns process on land with the same precision we put into our performance swimwear.