FAQ

H2owear is designed for water enthusiasts and active individuals who demand performance swimwear that keeps up with their aquatic lifestyle. Our customers include swimmers, water athletes, and anyone who values both style and functionality in their water apparel.

Our aquatic apparel combines performance-driven design with stylish aesthetics. From our Aqua Briefs and Support Tanks to our specialized swimwear with built-in features, each piece is crafted to enhance your water activities while maintaining comfort and durability.

We specialize in performance swimwear and aquatic apparel including:

• Aqua Briefs, Shirts, and Shorts
• Support Tanks and Classic Tanks
• Specialized swimwear like the Cross Strap Unitank
• Cover-ups and accessories including Gloves and Fitted Jackets
• Flirty collection with built-in matching briefs

Our performance swimwear is designed for a secure fit. We recommend consulting our detailed size chart available on each product page. For performance pieces, consider your typical athletic wear size. If you’re between sizes or need assistance, contact our customer service team.

Yes! Many of our products like the Aqua Briefs, Support Tanks, and specialized unitards are designed with competitive water sports in mind, offering the flexibility, support, and hydrodynamics needed for optimal performance.

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

We use industry-standard encryption to protect your payment information. We never store your complete payment details on our servers.

Orders are processed quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t entered the processing stage.

We offer two shipping methods to fit your needs:

• Standard Shipping – $12.95
  Carriers: DHL or FedEx
  Delivery Time: 10-15 days after dispatch
  Perfect for when you need your performance wear for upcoming training sessions
• Free Shipping
  Carrier: EMS
  Delivery Time: 15-25 days after dispatch
  Minimum Order: $50+
  Ideal for planning your seasonal swimwear collection

All orders require 1-2 business days for processing and quality checks before dispatch. We ensure every piece of H2owear apparel meets our strict standards for performance and craftsmanship.

We ship globally to our community of water lovers, but please note we currently cannot deliver to Asia and select remote regions. Our focus remains on providing exceptional service to our available regions.

Yes! With our Standard Shipping option, you can track your package every step of the way with our premium carrier partners (DHL or FedEx). Tracking information is provided once your order is dispatched.

Please allow additional time for delivery during peak seasons and consider potential customs processing times for international orders. These factors are beyond our control but we work with reliable carriers to minimize delays.

We stand behind every piece in our collection. If your order doesn’t meet your expectations, you have 15 days from receipt to initiate a return. Because when you’re focused on performance, you deserve gear that performs as expected.

Please contact our customer service team at [email protected] to initiate a return. Include your order number and reason for return, and we’ll guide you through the process.

Items must be unworn, unwashed, and in original condition with all tags attached for a successful return. For hygiene reasons, we cannot accept returns on swimwear that has been tried on without appropriate undergarments.

Our customer service team understands the importance of timely delivery for your active lifestyle. Contact us at [email protected] for any inquiries. We typically respond within 24-48 hours.

H2owear Online Store
2321 West Virginia Avenue
Albany, US 12203